The Booking Process

Our Aim
The booking process takes place in three simple steps, highlighted below. Our aim is that you feel crystal clear regarding the process of booking, payment and logistics regarding your trip. If at any time at all you are unclear regarding anything relating to your trip, we urge you to contact us so that we can assist you to in any way possible.

Phone contact
We believe that phone contact is a far clearer communication tool than email and prefer to use this method to communicate wherever possible. Simply call us, or send us an email requesting that we call you along with an appropriate time to do so and we'll handle the rest.

STEP 1.
Contact Tarkine Trails by phone or email to let us know that you wish to book. We will let you know the current available trips and then send you the following information,

• Link to online booking form (including pre trip preparation program and medical form). Paper version available on request,
• An Invoice (if you wish to pay by credit card or EFTPOS),
• Detailed itinerary (including walk grading and gear list),
• A pre trip training program that helps you prepare for your walk,
• A link to our Accommodation Suggestions including discounts.

Notes Re Payment

• Payment can be made by cheque, credit card (phone or internet) or EFTPOS.
• Your booking is tentatively reserved for 10 days until your deposit arrives. If a tour is close to full and we have other people wanting to book we will contact you to confirm that your payment is on the way.
• If your departure date is more than 8 weeks away please pay the $250 deposit using the information provided on the invoice. The balance of your payment will be due 8 weeks from your trip departure date. (Note: you can pay your deposit and balance due using the same invoice)
• If your trip departure date is less than 8 weeks away then the full balance is due with your booking.

STEP 2.

• Return the completed booking and medical forms to us,
• If you have any questions about the forms please contact us prior to returning them.
• For accuracy and efficiency, we prefer to answer questions over the phone. We are happy to call you if you have questions, please email us to give us an appropriate time, or call and we will call you back.
• We will process your booking and contact you if we need to clarify anything.

STEP 3.
One week from departure we will call you to finalise pick up times and gear check times etc. At this point any last minute questions can be answered to ensure you are 100% prepared for your trip.

Enquire here